Customer Support Automation
Handle common questions, collect issue details, classify requests, suggest answers, and escalate complex cases to human agents when needed.
Self-hosted AI automation for business workflows
AI Workflow Automation Platform for Business Processes
Build intelligent chatbot workflows with natural language understanding (NLU) that automate customer conversations, trigger business actions, and streamline operations across support, sales, and internal services.
Hexabot is an open-source, self-hosted AI workflow automation platform that combines visual workflow design, multi-channel chatbot deployment, and extensible integrations—giving you complete control over your data, security, and infrastructure while automating complex business processes.
Conversational AI automation
Beyond Simple Chatbot Responses
Most chatbots answer questions. Hexabot automates entire business workflows.
Collect information and qualify requests
Route users and trigger backend actions
Support human handover when automation is not enough
Use Hexabot to automate customer support, lead qualification, internal service desks, onboarding journeys, appointment flows, product guidance, and operational processes that depend on structured conversations. Explore all features
Why it matters
Close the gap between instant answers and operational control
Modern teams are overwhelmed by repetitive tasks, scattered tools, and growing customer expectations. Instead of forcing users through static forms or waiting for manual responses, Hexabot lets you create workflows that understand intent, guide the conversation, execute actions, and involve the right person when needed.
Business logic
Build workflows around the way your business really runs
Combine rules, messages, conditions, actions, AI/NLU capabilities, external integrations, and human handover into one coherent workflow. Whether your process is simple or highly customized, Hexabot gives you the foundation to automate it with clarity.
AI automation use cases
Business Processes You Can Automate
Transform customer conversations and internal requests into intelligent, automated workflows that save time and improve efficiency.
Lead Qualification
Capture visitor information, understand intent, ask the right qualification questions, and route leads to the right sales process.
Internal Service Desk
Automate HR, IT, finance, and operations requests through guided conversational workflows that collect the required information.
Appointment and Request Management
Guide users through booking, confirmation, follow-up, status checks, and intake flows with less manual back-and-forth.
Product and Service Guidance
Help users find the right product, service, document, or next action based on their needs and conversation context.
Customer Onboarding and Activation
Guide new users through setup, feature discovery, account configuration, and initial value moments with personalized conversational experiences.
Usability plus extensibility
Designed for Technical Teams and Business Teams
Business teams can design and improve conversational workflows visually. Technical teams can extend the platform with plugins, custom channels, integrations, and business-specific logic.
That balance makes Hexabot suitable for organizations that want more than a rigid no-code tool, but do not want to build an automation platform from scratch. Read the documentation
Platform capabilities
Enterprise-Grade AI Automation Features
Visual workflow builder, natural language understanding (NLU), multi-channel chatbot deployment, human handover, custom extensions, and self-hosted control.
Visual Workflow Builder
Map user journeys, define steps, configure actions, and design how conversations should progress.
AI and NLU Capabilities
Classify intent, extract entities, detect language, and make conversations more adaptive than static decision trees.
Multi-Channel Conversations
Deploy automated workflows across messaging channels and digital touchpoints with a consistent user experience.
Human Handover
Let your team step in when a conversation requires judgment, empathy, negotiation, or manual review.
Extension-Based Architecture
Extend Hexabot with custom actions, channel integrations, storage options, and business-specific capabilities through a modular extension system.
Self-Hosted Deployment
Run Hexabot on your own infrastructure and keep control over your data, configuration, and deployment environment.
AI agents for business
A Better Way to Build AI Agents for Business
AI agents are powerful, but business automation needs more than a prompt. Real workflows require structure, permissions, context, integrations, escalation paths, testing, and operational control.
Hexabot helps you define how conversations flow, when AI should assist, what actions can be triggered, and when a human should take over.
Structure around real workflows
Guardrails for AI-powered automation
Escalation paths for human review
Operational control for sensitive processes
Self-hosted and extensible
Built for Custom Integrations
Hexabot can be extended to connect with CRMs, helpdesks, ERPs, e-commerce platforms, internal APIs, databases, and third-party services.
Use Hexabot to collect the right information through conversation, then trigger the right action in the right system. Your automation platform should fit your infrastructure, security expectations, and business model.
Create a support ticket
Qualify and send a lead to a CRM
Check order status
Validate user information
Update a customer profile
Send notifications
Start an approval workflow
Escalate a conversation to a human agent
Why choose Hexabot
From Chatbot to Automation Layer
Hexabot can start as a chatbot, but it can evolve into an automation layer for your business. It connects customer intent with operational execution.
Control
Host the platform yourself and keep ownership of your data, infrastructure, and deployment strategy.
Flexibility
Design workflows visually, then extend them with custom actions, extensions, and integrations when needed.
Open and Extensible Architecture
Build on a platform designed for customization, community contributions, and technical adaptability.
Conversational by Design
Use automation built around conversations, messaging channels, chatbot logic, and human interaction.
Human-in-the-Loop Ready
Automate what can be automated, and involve your team when human judgment is needed.
Built for Real Use Cases
Support sales, operations, internal services, onboarding, and processes where conversation and automation meet.
Who it is for
Who Is Hexabot For?
Hexabot is ideal for teams that need conversational automation with room to customize.
Companies that want to automate customer conversations
Support teams looking to reduce repetitive work
Sales teams that need better lead qualification
Operations teams managing recurring requests
Agencies building chatbot and automation solutions for clients
Developers who need an extensible AI automation platform
Organizations that prefer self-hosted or highly customizable software
Frequently asked questions
AI Workflow Automation FAQ
Common questions about Hexabot's AI workflow automation capabilities
What is AI workflow automation?
AI workflow automation combines artificial intelligence with business process automation to create intelligent workflows that understand user intent, trigger actions, and automate repetitive tasks across chat, support, sales, and operations. Unlike traditional automation, AI-powered workflows can understand natural language, adapt to context, and make intelligent decisions.
How does Hexabot differ from other chatbot platforms?
Hexabot is a self-hosted, open-source AI workflow automation platform that combines visual workflow design with extensibility. Unlike SaaS chatbot platforms, it gives you full control over data, infrastructure, and customization while supporting multi-channel deployment, natural language understanding (NLU), and human handover capabilities.
Can I self-host Hexabot on my own infrastructure?
Yes, Hexabot is designed for self-hosted deployment. You can run it on your own servers, cloud infrastructure, or on-premises data centers. This gives you complete control over your data, security policies, and compliance requirements while maintaining full customization capabilities.
What channels and integrations does Hexabot support?
Hexabot supports multi-channel deployment including web chat, WhatsApp, Facebook Messenger, Slack, and other messaging platforms through its extensible channel architecture. It can integrate with CRMs, helpdesks, ERPs, databases, and custom APIs through its plugin system.
What are common use cases for AI workflow automation?
Common use cases include customer support automation, lead qualification and sales automation, internal IT service desk, appointment and booking management, product guidance and recommendations, customer onboarding workflows, and automated request processing for HR, finance, and operations teams.
Do I need coding skills to use Hexabot?
Hexabot is designed for both technical and non-technical teams. Business users can design workflows visually using the drag-and-drop interface without coding. Developers can extend the platform with custom plugins, integrations, and business logic using TypeScript/JavaScript.
Start Automating Business Workflows with AI Today
Deploy self-hosted AI workflows that automate conversations, connect business systems, and give you complete control over data and infrastructure.